Help & FAQs
Useful answers for ordering, delivery, sizing and caring for your D’Arcy of Innis purchases.
How can I track my order?
Once your parcel leaves us, we’ll send a dispatch email with a tracking link. Please allow a short time for the courier’s first scan to appear.
When will my order arrive?
Delivery estimates are shown at checkout. During busy periods, rural deliveries and bank holidays may take a little longer.
Do you offer free UK delivery?
Yes. Standard UK delivery is free when the value of eligible products in your order is over £50.
How do I choose the right size?
Use the size guide on the product page and measure at the points shown. If your pet falls between two sizes, contact us and we’ll help you choose.
Can I change or cancel an order?
Contact us as soon as possible. If your order has not entered packing, we’ll do our best to update or cancel it. Once dispatched, it will need to follow our returns process.
Can I return or exchange an item?
Eligible unused items can be returned within 30 days of delivery. Please see our Returns Policy for conditions and instructions.
What if my item arrives damaged?
Please contact us promptly with your order number and clear photographs of the item and packaging so our team can put things right.
How do subscriptions work?
Subscription timing, pricing and what is included are shown before checkout. You can contact us for help with changes or cancellation.
Can I use more than one discount code?
Unless an offer says otherwise, one discount code can be used per order and codes cannot be combined with another promotion.