Returns Policy

You may return eligible items within 30 days of delivery. Items must be unused, unworn and unwashed, with all original tags and packaging intact, and accompanied by proof of purchase.

Please take particular care when trying on pet clothing, collars, harnesses, footwear and human outerwear so that items remain clean and free from hair, marks or odours.

For hygiene, safety or personalised-use reasons, we cannot accept returns of opened grooming items, personalised or made-to-order goods, used pet bedding, or items marked final sale unless they are faulty.

Your statutory rights are not affected.

Contact our team with your order number, the item you wish to return and your reason. We will send you the return instructions and the correct return address.

Unless an item is faulty or incorrect, return postage is your responsibility. We recommend using a tracked service and keeping proof of postage until your refund is complete.

We inspect returns after arrival. Approved refunds are sent to the original payment method, normally within 10 working days. Your bank may take additional time to show the credit.

Original delivery charges are not normally refunded unless the full order is returned within your statutory cancellation period or the order was faulty or incorrect. For a different size or colour, please return the original item and place a new order.

If an item arrives damaged, faulty or different from what you ordered, contact us promptly with your order number and photographs. We will arrange the appropriate replacement, repair or refund and cover reasonable return costs where applicable.